Hi 99 Terms & Conditions — Complete rules for using the platform
These terms govern all rules, rights, and responsibilities applicable to use of the hi 99 platform. Please read them carefully before registering or using any service on the platform. By creating an account on hi 99, you are considered to have fully accepted these terms. If you disagree with any term, please refrain from using the platform. For any questions, please visit our FAQ View.
Last Updated: January 2026
How are acceptance and applicability of terms determined?
By accessing, registering on, or using any service on the hi 99 platform, you are deemed to have automatically accepted these Terms and Conditions. These terms apply to all users in Bangladesh who access hi 99 via the website, mobile browser, or any other means. Use of this platform by anyone under the age of 18 is strictly prohibited, and age verification is mandatory at the time of registration. hi 99 reserves the right to update these terms at any time, and continued use of the platform after any such update constitutes acceptance of the revised terms. If you disagree with any part of these terms, please stop using the platform and contact our support team.
These terms are governed by the applicable laws of Bangladesh, and any disputes will be subject to the jurisdiction of Bangladeshi courts. hi 99's Privacy Policy and Responsible Gaming Policy form an integral part of these terms. hi 99 is not responsible for the terms of any third-party websites linked from the platform. Users are advised to visit this page regularly to stay informed of the latest terms. For detailed questions about these terms, please visit our FAQ View.
How to Create an Account & Keep It Secure
To register an account on hi 99, users must provide accurate and complete information, including their full name, a valid mobile number, and a national ID or passport number. Each person may only hold one account; creating multiple accounts will result in permanent suspension of all associated accounts and possible forfeiture of balances. Users are solely responsible for keeping their password confidential and must not share login credentials with any third party. Any suspicious activity on an account should be reported to the hi 99 support team immediately. Withdrawals may be restricted until the identity verification (KYC) process is completed.
Hi 99 may request additional verification documents at any time, and users are required to provide them. Opening an account with false information is considered a punishable offence and may result in legal action. Transferring, selling, or allowing another person to use your account is strictly prohibited. Users are advised to change their passwords regularly to maintain a safe and secure gaming experience. For more information on account security, please refer to our FAQ Visit.
Security tips
- Use a strong password
- Avoid Logging In on Public Devices
- Do not share your account details with anyone
- Report any suspicious activity immediately
Registration requirements
- Must be 18 years of age or older
- One account per person maximum
- A valid mobile number and national ID are required
- Providing accurate information is mandatory
What are your responsibilities and code of conduct as a user?
As a user of the hi 99 platform, you acknowledge that you are using the platform voluntarily, knowingly, and with full control over your own funds. Any form of fraudulent activity, use of bots or automated software, manipulation, or attempts to harm other users are strictly prohibited on the platform. Any user who attempts to exploit a bug or vulnerability in the platform to gain an unfair advantage will have their account closed immediately. hi 99 reserves the right to void any winnings or bonuses obtained in violation of platform rules. Users may not harass, send offensive messages to, or behave unethically toward other users.
The platform is approved for personal entertainment use only; operating an account for commercial purposes or on behalf of a third party is prohibited. Using the platform for money laundering, terrorist financing, or any other illegal financial activity is a punishable offence under Bangladeshi law, and hi 99 is obligated to report any such activity to the relevant authorities. Users can set their own gaming limits and learn about responsible gaming practices by visiting our Responsible Gaming Page encouraged to visit. If you encounter any technical issue or unfair situation on the platform, notify the support team immediately and do not attempt to exploit it for your own benefit.
Full details on payments, transactions & BDT policy
All financial transactions on the hi 99 platform are conducted in Bangladeshi Taka (BDT), and popular mobile banking methods including bKash, Nagad, and Rocket are supported. Minimum and maximum deposit limits may apply and are subject to change in accordance with the guidelines displayed on the platform. KYC verification is mandatory to complete the withdrawal process, and withdrawal requests may remain pending until verification is finalised. Transaction data is protected through secure encryption and is never shared with any third party. hi 99 is not liable for funds transferred to an incorrect account; users must verify all details carefully before completing a transaction.
Bonus or promotional balances may be subject to separate wagering requirements, and withdrawals will be restricted until those conditions are met. If any suspicious transaction is detected, hi 99 reserves the right to temporarily hold it pending investigation. Withdrawal requests are typically processed within 24–72 hours, though delays may occur due to bank holidays or verification procedures. If excess funds are credited to an account due to a technical error, hi 99 reserves the right to reclaim those funds. For any payment-related issues, please contact our FAQ View.
Mobile banking
BKash, Nagad & Rocket Supported
Secure Transactions
Secured with SSL Encryption
Fast Processing
Withdrawals Within 24–72 Hours
What is the limitations of liability & intellectual property policy?
All content, designs, software, logos, trademarks, and brand elements on the hi 99 platform are protected under hi 99's intellectual property rights. Under no circumstances may users reproduce, copy, distribute, or modify any of this content. hi 99 is not responsible for the content or policies of any third-party sites linked or referenced on the platform, and users visit such sites at their own risk. hi 99 reserves the right to take legal action against any user who infringes its intellectual property rights. Game software used on the platform may be licensed third-party technology, in which case the rights of the relevant licensee remain in effect.
Hi 99 shall not be directly liable for service disruptions caused by technical faults, server outages, internet connectivity issues, or other unintentional circumstances, though we will endeavour to resolve them promptly. In the event of a dispute over a game result, hi 99's server logs will be treated as the definitive record. hi 99 is not liable for any financial loss, psychological distress, or other consequences arising from gaming on the platform, as users access the platform voluntarily and knowingly. If services are interrupted due to external causes (natural disasters, government directives, or cyber attacks), hi 99 is not obligated to provide compensation. To learn more about our limitations of liability, please visit our FAQ Visit.
What happens if your account is suspended or closed, or if the terms change?
Hi 99 reserves the right to temporarily suspend or permanently close any user account at any time and for any reason, particularly in cases of terms violations, fraud, suspected money laundering, or breach of Bangladeshi law. When an account is suspended, we will attempt to notify the user via email or through the platform; however, in urgent situations action may be taken without prior notice. Following account closure, users may apply for a refund of any valid balance, though hi 99 reserves the right to hold the balance while an investigation is ongoing. Any rewards or bonuses obtained through a breach of these terms will be forfeited and are non-refundable. Users may also voluntarily request to close their own account, in which case any valid balance will be returned in accordance with standard procedures.
Hi 99 reserves the right to modify, amend, or update these Terms & Conditions at any time. Continued use of the platform after changes take effect will be considered acceptance of the updated terms. hi 99 will endeavour to notify users of significant changes, though this is not mandatory. These terms are governed by the applicable laws of Bangladesh, and any disputes shall fall under the jurisdiction of Bangladeshi courts. For any queries regarding these terms, please reach out to our FAQ visit us or get in touch with our support team.
Grounds for account closure
- Serious breach of terms
- Operating multiple accounts
- Fraudulent activity
- Suspected money laundering
- Providing a false identity
Policy on changes to terms
- Terms May Be Updated at Any Time
- Continued use after changes constitutes acceptance
- We will endeavour to provide notice of significant changes
- We recommend visiting this page regularly
Done reading the terms? Join hi 99 now
Our terms are fully transparent and user-friendly. hi 99 is Bangladesh's trusted online entertainment platform, offering secure payments, clear rules, and a top-tier gaming experience. Register today and play responsibly.