Hi 99 is fully committed to transparency in the collection, use, and protection of personal data belonging to users in Bangladesh. This policy explains what data we hold, why we hold it, and how we keep it secure.
Various types of data are collected — automatically or directly — when you register and use the hi 99 platform. Each piece of data is collected for a specific purpose, whether to enhance your experience or to ensure security. A detailed breakdown by category is provided below.
During registration, we collect your name, email address, mobile number, and date of birth. This information is essential for verifying your identity and managing your account. Your date of birth is specifically required for age verification. You can update your profile details at any time.
Your device, browser, and operating system are automatically recorded when you use our platform. Your IP address, screen resolution, and device type may also be collected. This information is primarily used to monitor platform performance and security, and to help detect unauthorized access.
When you make payments via bKash, Nagad, or other local methods for deposits and withdrawals, your transaction details are stored securely. Full card numbers and PINs are never saved — only the necessary reference information is retained. All transactions are processed in BDT and protected with SSL encryption. These records are used to prevent financial fraud.
We log the games you played, time spent, bets placed, and pages visited. This data is used to personalize your experience and support responsible gaming monitoring. It also helps us detect any unusual activity on your account.
All collected data is used solely for specific, legitimate purposes.
Your information is used to complete the registration process, keep your login secure, and prevent unauthorized access to your account. Age verification is also part of this process.
Payment data is used to accurately process deposit and withdrawal requests and to keep transaction history easily accessible for users. This also enables faster resolution of any financial disputes.
Usage patterns are analyzed to improve platform features and functionality. This data also helps us suggest games or offers tailored to your preferences.
Unusual transactions, multiple accounts, and suspicious activity are monitored to keep the platform safe for all users. This enables us to act quickly in the event of a security breach.
Your email address and mobile number are used to send important updates, bonus offers, and account-related notifications. You can opt out of marketing communications at any time.
Usage data helps identify unusual gaming behavior so users can be offered timely support. This is part of our Responsible Gaming Part of our commitment.
Hi 99 uses cookies and similar tracking technologies when you visit the website. Cookies are small text files stored in your browser that help keep your experience smooth on return visits — from maintaining your login session to remembering your language preference. Analytical cookies help us understand which pages are visited most and where improvements can be made.
You can manage or delete cookies through your browser settings, though disabling certain essential cookies may affect some platform features. We never use harmful cookies or third-party advertising trackers.
Essential for maintaining login sessions and platform security.
Used to improve our services — does not identify you personally.
Hi 99 only retains your data for as long as necessary. Profile information and transaction records are kept while your account remains active. Once an account is closed, data is deleted unless retention is required by law or for dispute resolution. Financial records may be kept for a specified period in accordance with regulatory guidelines.
We protect your data using industry-standard SSL/TLS encryption, secure server environments, and regular security audits. Only authorized personnel can access data on a need-to-know basis, and all such access is logged.
Hi 99 never sells your personal data. However, limited data sharing may occur where necessary to deliver our services.
Only the information needed to process transactions is shared with bKash, Nagad, or our banking partners. These partners operate under their own privacy policies.
Where required by law or regulatory directive, relevant data may be disclosed to the appropriate authorities. This forms part of our legal obligations.
We work with select technology service providers to operate the platform. These providers may only use your data within the scope of their contracted services and are bound by strict data protection obligations.
Hi 99 never sells or rents your personal information to third parties, and your data is never shared with advertisers. Your privacy is our highest priority.
Hi 99 believes every user should have full control over their own data. You may exercise the following rights at any time.
You can request a full summary of the data stored in your account at any time. We will let you know what information has been collected, why it was collected, and how long it will be retained. This request is completely free and will be fulfilled within 30 business days, following verification of your identity.
You can request corrections to any inaccurate or outdated information in your profile. Many details can be updated directly through your account settings. For more complex changes, contact our support team and corrections will be made promptly. Keeping your information accurate helps ensure a better service experience.
You may request the deletion of your account and associated data at any time. However, if there are legal obligations or ongoing disputes, some data may be retained temporarily. Deleted data cannot be recovered, so please be certain before submitting your request. The process may take up to 30 business days to complete.
Hi 99 may update this Privacy Policy from time to time, particularly when new services are introduced or legal requirements change. Advance notice of any significant changes will be sent to your registered email or mobile number. The "Last Updated" date at the top of this page will always reflect the latest revision, so you can easily tell whether anything has changed. For minor updates, the page will be updated and a notice will be posted on the website.
Continued use of the platform after any policy changes take effect will be considered your acceptance of the updated terms. If you do not agree, you may close your account and request deletion of your data. We are always committed to communicating with full transparency.
For any privacy-related questions, data access requests, or complaints, please reach out to our support team. hi 99 takes every request seriously and responds within the designated timeframe. Our Data Protection Officer oversees all privacy matters directly.
We typically respond within 1–2 business days. For more details, visit our FAQ View page.
At hi 99, your privacy is our responsibility. Enjoy Bangladesh's finest online entertainment in a secure environment — create your account today.