Hi 99 believes entertainment should be enjoyable, not stressful. When you play on our platform, your mental wellbeing and family life matter to us above everything else. On this page, you'll find practical guidance on managing your gaming habits and accessing support whenever you need it.
Keep gaming a source of joy — not anxiety.
Responsible gaming has been a core principle at hi 99 since day one. We believe every adult has the right to enjoy online entertainment — but that enjoyment should never lead to addiction or financial hardship. To that end, we provide a combination of technical tools, educational resources, and support services.
Our support team is on watch around the clock and will proactively reach out if any player shows signs of trouble. Per hi 99 policy, any self-control feature requested by a user is activated immediately — no questions asked and no delays. We are committed to delivering entertainment responsibly.
User wellbeing is the priority behind every decision we make
Limit-Setting and Break Features Are Easy to Access
Strictly No Access for Users Under 18
Expert counseling and referral services available when you need them
Certain patterns of behaviour can be early signs of addiction. If you notice any of the following in yourself or someone you care about, take it seriously.
Spending beyond your set limit and continuing to play in an attempt to recover losses is a serious warning sign. If you're dipping into everyday living expenses or savings to place bets, things are getting out of control. Taking a break at this stage is essential.
Spending far more time gaming than you planned, or finding it hard to stop, is a cause for concern. If you're playing through time meant for family, friends, or work, that's a sign your balance is off. Make a consistent effort to stick to your set time limits.
Feeling excessive anger, anxiety, or frustration after a loss — or feeling restless when you can't play — are signs of addiction. If gaming feels like the only way to relieve stress, that's a warning sign. Seeking professional support at this stage is strongly advised.
Pulling away from family and friends to spend most of your time gaming alone is a sign of isolation. Hiding your gaming habits from loved ones, or being dishonest about them, points to a more serious problem. Maintaining healthy relationships is essential to your mental wellbeing.
Continuously raising bets to chase lost money and repeatedly telling yourself "just one more time" is one of the key signs of addiction. Breaking this cycle through willpower alone is hard — seeking help is not a weakness, it's the smart move.
A noticeable drop in your professional performance or academic progress due to gaming is an important warning sign. If you're experiencing sleep problems, difficulty concentrating, or avoiding your daily responsibilities, take a break immediately. The hi 99 support team is on hand to help you take the right steps.
Planning ahead is the most effective way to keep yourself protected. Following these guidelines helps ensure gaming stays fun.
Several important tools are available directly from your account on the hi 99 platform to help keep you protected.
You can set your own daily, weekly, or monthly deposit limits at any time. Limits take effect immediately once set, and any request to increase them requires a mandatory waiting period to process. This is an effective safeguard against overspending.
If you feel like you need a break, you can temporarily suspend your account for anywhere between 24 hours and 30 days. During this period, no bets or deposits can be made, but your account and balance will remain safe. A short break can often help clear your head and reset your habits.
If you've decided to stop playing altogether for the long term, self-exclusion is the option for you. Once activated, your account will be completely locked for the chosen period — anywhere from 6 months to permanently. hi 99 respects this decision without question and will stop sending you any promotional or marketing communications.
The minimum age to register on the hi 99 platform is 18, and this is strictly verified. Age is confirmed through a valid ID verification process at the time of registration, and if there is any doubt, the account is suspended pending additional documentation. We believe keeping children and teenagers away from online gambling is not just a legal obligation — it is a moral responsibility.
If you know that children or teenagers use your device at home, please keep it protected with a PIN or password and use parental control software on your browser. The hi 99 app and website are strictly not intended for minors — please make sure everyone in your household is aware of this. If you suspect a minor has attempted to create an account, contact our support team immediately and we will take prompt action.
Online gaming should be a small part of your life, not your whole life. Here are a few simple strategies for maintaining a balanced lifestyle.
Spend quality time with your family. Share a meal together or chat in the evenings, and don't let gaming pull you away from the people who matter. Strong family bonds are the foundation of good mental health.
Regular walking, exercise, or sports reduces stress and keeps the mind sharp. Aim to build a habit of at least 30 minutes of physical activity every day. An active lifestyle has been scientifically proven to reduce addictive behavior.
Pick up a book, try cooking, tend to a garden, or explore a creative hobby. Having varied interests keeps your mind engaged and reduces over-reliance on gaming alone. Learning new skills builds confidence and adds more meaning to everyday life.
Don't sacrifice your sleep by playing late into the night. Getting 7–8 hours of sleep every day is essential for proper brain function and healthy decision-making. Staying away from screens for at least an hour before bed is a habit worth building.
Reaching out for professional help when you can't manage on your own takes courage. hi 99 believes access to the right support is something every person deserves.
If gaming is starting to affect your personal life, relationships, or finances, now is the time to act. A professional counsellor or mental health specialist can help you understand the root causes of addictive behaviour and find effective solutions. Many organisations across Bangladesh offer confidential mental health support. Taking that first step with a trusted family member by your side can make it easier. Remember — asking for help isn't a sign of weakness; it's the most important form of self-care.
We want you to enjoy your entertainment happy and healthy. Our support team is always ready to help with any concern. Log in to your account today and start making use of our safe gaming features.